General Questions
- What does "pre-order" mean?
- What is a business day?
- Can I receive a donation from Ubisoft Gear Shop for my charitable event?
- How can I unsubscribe from your marketing emails?
- What is your privacy policy?
- How long does it take for customer service to respond to my inquiries?
Personalization Policy
Ordering Information
- I ordered a 100% cotton shirt and received a 90% cotton, 10% polyester shirt. Did I get the wrong item?
- I got a back-in-stock email, but it sold out again. Can I still buy it?
- Why was my order canceled?
- I want to purchase an item that is out of stock. Can this be done?
- How can I place my order?
- Why are there different time frames for processing and shipping?
Shipping, Tracking and Delivery
- Will I have to pay international taxes & duties?
- Do you ship internationally?
- I was charged a fee by my forwarding service. Who is responsible for that fee?
- Can I choose which postal carrier delivers my order?
- Can you ship to a PO BOX?
- Can you ship to a U.S. Military address (APO/FPO)?
Cancellations and Changes
- Can I add another item to my order after it’s been placed?
- I ordered the wrong size, color, or quantity. Can you update my order?
- How can I update my address if a shipping label has been created?
- Can I change the address on my order after it's been submitted?
- I just placed my order, can I cancel it?
Returns and Exchanges
- The item I purchased arrived damaged. What can I do?
- I received the wrong item, what can I do?
- Can I exchange items in my order?
- Can I use my own shipping label for a return?
- I don’t have a printer. How can I print my return label?
- Do I have to pay for the return shipping label?
Payment Information
Coupon Codes and Discounts
- Can I add a discount code after placing my order?
- Can I use multiple discount codes in my order?
- My coupon code didn’t apply to all of my order!
- How can I apply a coupon or discount code to my order?
- I signed up for the newsletter but I never received my coupon.
- Do you offer discounts for veterans or active military?