Skip to main content

The Official Ubisoft Gear Shop
Returns and Exchanges

Articles in this section

The item I purchased arrived damaged. What can I do?
I received the wrong item, what can I do?
Can I exchange items in my order?
Can I use my own shipping label?
I don’t have a printer at home. How do I print my return label?
Do I have to pay for the return shipping label?
Do I get a full refund on my return?
How long does it take to receive a credit on my return?
Can I return an item I bought where the proceeds go towards a charitable cause?
Why can’t I return a personalized item?

See more

Do I have to pay for the return shipping label?

November 12, 2024 16:50 Updated

We provide a prepaid return label for items that can be returned.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

The Official Ubisoft Gear Shop