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The Official Ubisoft Gear Shop Help Center home page
  1. The Official Ubisoft Gear Shop
  2. Shipping, Tracking and Delivery

Shipping, Tracking and Delivery

  • Will I have to pay international taxes & duties?
  • Do you ship internationally?
  • I was charged a fee by my forwarding service. Who is responsible for that fee?
  • Can I choose which postal carrier delivers my order?
  • Can you ship to a PO BOX?
  • Can you ship to a U.S. Military address (APO/FPO)?
  • Why didn’t all my items arrive together?
  • My tracking says my order was delivered, but I didn’t receive it. What should I do?
  • Can you change the shipping speed on my order?
  • Can I send an order to multiple addresses?
  • Can I combine multiple orders to save on shipping?
  • My order says it has shipped, but the tracking information hasn’t updated.
  • Where do you ship from?
  • When will I receive my item?
  • What is your general shipping policy?
The Official Ubisoft Gear Shop